Refund & Cancellation Policy
Scope
This policy covers DistriCloud professional engagements: on-site reconciliation visits, opening float reviews, discrepancy trace visits, handbook drafting, and related field work described on this site. It does not cover physical products, software licenses, or subscriptions because we do not sell them.
Deposit and fee refunds
- Full refund of deposit — if DistriCloud cancels a confirmed visit for reasons within our control, or if you cancel in writing at least 7 full days before the first scheduled visit day.
- Partial refund (50% of deposit) — if you cancel between 6 and 3 days before the first visit day and no travel tickets have been purchased yet.
- No deposit refund — cancellations inside 72 hours of the first visit day, no-shows, or refusals of site access after our team has arrived as scheduled.
- Work already started — handbook drafting fees for sections already delivered in draft are non-refundable; unused remaining fees may be refunded proportionally after review.
Rescheduling
You may reschedule once without fee if notice arrives at least 5 days before the visit. Later reschedules may incur a ₩80,000 administration fee plus any non-recoverable travel costs already committed.
No-shows
If nominated witnesses are unavailable and the visit cannot proceed after a 45-minute wait, the day may be billed as delivered. A shortened replacement visit can be quoted separately.
Materials
Printed denomination pads or laminated sheets purchased for your sites are non-refundable once produced to your specification.
Refund method and timing
Approved refunds return to the original payment method within 10 business days of written approval. Email refund requests to contact@districloud.digital with the estimate reference and reason.
Exceptions
Force majeure events (severe weather closing sites, sudden public restrictions) allow mutual rescheduling without penalty. Fees for completed on-site hours remain payable.