12 March 2026
Why the evening close loses the reserve wallet count
Common handover habits that let a sealed float drift overnight — and what supervisors can change before month-end.
The reserve wallet is often counted carefully at open and treated casually at close. Night staff are tired, the till report already feels finished, and the sealed bag is assumed to match yesterday’s note.
On visits we still find three habits that create quiet drift:
- Counting without a witness — a single closer seals the bag and initials the log alone.
- Skipping denomination lines — only a total is written, so a swapped note goes unnoticed.
- Emergency payouts without a slip — a ₩30,000 or ₩50,000 payout leaves the wallet and never reaches the handover sheet.
A practical fix is a one-page close strip: witness name, denomination grid, payout slip attached or marked “none,” and seal condition. Tape it where the opener will see it. Regional managers who ask for a photo of that strip once a week catch drift before month-end reconciliation becomes a forensic exercise.